POLICY ON
KNOW YOUR CUSTOMER (KYC) NORMS
ANTI-MONEY LAUNDERING (AML) STANDARDS COMBATING FINANCING OF TERRORISM (CFT) AND
OBLIGATION OF BANKS UNDER PREVENTION OF MONEY
LAUNDERING ACT (PMLA), 2002
FOR THE FINANCIAL YEAR 2023-24
POLICY ON CUSTOMER SERVICE, CUSTOMER RIGHTS,
CUSTOMER PROTECTION, CUSTOMER COMPENSATION AND
CUSTOMER GRIEVANCE REDRESSAL MECHANISM FOR THE FINANCIAL YEAR 2023-24
Kerala Gramin Bank is a Regional Rural Bank in Kerala with massive rural penetration.
Even though the bank is a Regional Rural Bank, KGB delivers all the major functionalities of
a PSB. The major focus of the bank is to initiate appropriate intervention for overall
economic upliftment and advancement of the people of Kerala by giving financial assistance
to the sectors like Agriculture, Micro, Small and Medium Enterprises, education, housing,
micro-credit, weaker sections, SC/ST communities etc.
RECURRING DEPOSIT